| Our Customer-Centric Approach |
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A customer centric approach assists an organization in building important relationships with team members and customers. Through this approach the customer becomes the central platform from which the organization operates from and any decisions taken are viewed from the customer's point of view. Although such an approach sounds simple, it does not evolve in many organizations. Most organizations fail to understand their customers and amend or fine tune their products/services in accordance to customer needs. - Wikipedia |
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| At Your Local Market We Understand That We Work For Our Customers |
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| We have made a conscious decision to be a customer-centric retail store. Our goal is to create a retail environment that meets their needs, surpasses their expectations and provides them interesting, new and exciting products and services. We are a unique grocery store in the Bellevue marketplace providing both the organic and natural, best-in-class products comingled with the best of mainstream grocery. By offering services like online shopping for store pick-up and delivery, corporate catering and wholesale, grab-n-go sandwiches and tasty prepared foods, we are working to be many things to many people with the intent to gain a larger share from our customer relationships. |
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| We Provide The Kind of Service That is Reminiscent of Earlier Generations |
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| Throughout our market, we want to make sure that products are accessible to people, that they can actually reach the products, that the products are clean and aisles are tidy and that the customer is getting what they want. We want to make sure that we have the information, educational tools, signage and personal knowledge to guide our customers through their experience. Each of our team members are empowered to make decisions. No one needs to go to a manager for any single decision unless they feel it has big, meaningful ramifications or they are uncomfortable making the decision themselves. If a customer at Your Local Market ever has a concern or issue, our Team Members are empowered and able to do whatever it takes to create resolution for that customer's experience. |
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